These Terms and Conditions govern your use of this website and the lactation support services provided, including antenatal consultations, postnatal consultations, and virtual support.

By booking a consultation or using these services, you confirm that you have read, understood, and agree to these Terms and Conditions, along with the Privacy Policy. If you do not agree, please refrain from booking. If you have any questions, you are encouraged to make contact prior to arranging an appointment.

Communication

Communication may take place via email or WhatsApp or other electronic means. Please note that while these methods are convenient, WhatsApp is not a fully secure platform.

Consultations are not recorded. If you wish to record a session for personal use, this must be discussed and agreed upon in advance.

Bookings and Payments

When booking a service, you may be required to provide personal and payment details. You confirm that all information provided is accurate and that you are authorised to use the payment method supplied.

Full payment is required in advance to secure your appointment.

Cancellations

I reserve the right to cancel or reschedule appointments due to illness, family emergencies, or circumstances beyond my control. In such cases, you will be offered an alternative appointment or a full refund.

• Cancellations that occur more than 72 hours before your appointment are refundable in full.

• Cancellations within 72 hours are non-refundable. 

• For online consultations, If you are more than 15 minutes late without contact, the session will be considered missed and is non-refundable. 

• For in person consultations, If you are unavailable upon my arrival, then after 5 minutes waiting the session will be considered ‘missed’ and is non-refundable. 

Consent to Care

By booking a consultation, you consent to receiving lactation support for yourself and your baby, including any agreed follow-up care.

Lactation consultations often involve visual assessment of feeding and may require exposure of the breasts. With your consent, I may ask to observe or gently touch your breasts to assess feeding and positioning. All actions will be clearly explained beforehand, and consent will be requested at every stage. You may withdraw consent at any time.

During in-person consultations, and with your consent, I may also assess your baby’s mouth. This will be explained in advance and carried out following appropriate hygiene and safety procedures.

Scope of Practice

I am not a medical doctor and do not diagnose medical conditions. I provide evidence-based information and support to help you make informed decisions about feeding.

If any concerns arise that fall outside my scope of practice, you will be advised to seek support from your GP or another appropriate healthcare professional. Where relevant, I may suggest further assessment by a qualified practitioner (for example, if an oral restriction such as tongue-tie is suspected).

Confidentiality and Data Protection

All personal information shared will be stored securely and handled in accordance with UK GDPR and relevant data protection legislation. Your information will only be used for the purpose of providing safe, appropriate care and support.

Where necessary, relevant information may be shared with your midwife, health visitor, GP, or another healthcare professional if it is believed to be in the best interests of you or your baby. You will be informed of this unless doing so could pose a risk.